If there is an error or defect with your product upon a delivery - we offer 100% refund.
Timing: we have a 30-day claims policy, since the day the item was received.
To be eligible for a claim/refund, goods must be unused, unworn, and accompanied by proof of purchase/ photo proof of defect.
To start a claim, please click the "contact us" link at the footer of the website and include your subject line, order number, name and the reason for the claim or email us directly at customersupport@swishstx.com.
Once the return package is received and inspected, if the refund is approved, then it will be processed and a credit will automatically be applied (minus the cost o shipping, exceptions may apply) to customer's original payment method. Please allow at least 72 hours or 3 business days for refunds to show up on statement.
Please note that customers are responsible for shipping costs of returned items (we cover all shipping cost, if the error was on our part). Shipping cost are non-refundable and we do not accept forced returns.
We do not offer refunds for buyers remorse or for errors (such as sizing, wrong address, ETC.) made by the customer.
All orders will be emailed a confirmation number to the
email address provided at the time of purchase. Once your order has been processed and shipped we will immediately send you an email with a tracking number. You can use this tracking
number to determine the location and estimated delivery time on your package by using the "Track Your Order" link in the footer of our website, by downloading the ShopPay app for live tracking updates, or (if in U.S.) by visiting the USPS.com Track & Confirm page.
Please note that shipping carriers can take up to 12 hours after the order is shipped to provide
accurate tracking information.
Our support team is always happy to guide you at any step!
For most of our apparel products, we use
direct-to-garment or DTG printing. It’s like using a regular printer, but on
garments. Designs are printed directly onto the garment and absorbed into the
fabric.
DTG printing produces quality prints without limiting
colors/fine details. Additionally, the inks we use are eco-friendly,
non-toxic, non-hazardous, free from heavy metals, formaldehyde, and Alkylphenol
Ethoxylates (APE), and soluble in water.
