Returns & Exchanges Policy
Did we make a mistake? If there is an error/defect with your order, we will do whatever it takes to make sure that you receive the correct item. We won't settle for anything less than 100% customer satisfaction.
All our items come with our 100% satisfaction guarantee!
To start a claim/return, contact us via email at firstname.lastname@example.org. If your claim/return is accepted, we'll send you specific instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted or refunded.
To be eligible for a claim/return, your item must be in the same condition that you received it, unworn or unused, with tags, in its original packaging, and have proof of purchase / photo proof of defect.
We are an eco-friendly company, and as part of our zero-waste policy we print each item to order. We do not accept cancellations, returns, or exchanges due to errors made by the customer or buyers remorse.
For any additional questions regarding claims/returns, please contact us at email@example.com and we will be happy to assist you in getting your issue resolved.
*Please see below for 100% satisfaction guarantee specifics.
Damages and Issues
Please inspect your item(s) upon arrival. Any claims for misprinted/damaged/defective items must be submitted with 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
Exceptions/ Non-returnable items
We hope you’ll love the item you purchased. If there’s any concerns about it or you are thinking of returning it, please contact our support team for assistance, explaining your reasons for wanting to return it. We offer a 30 day returns policy from date of purchase for items from our jewelry collection (exceptions listed below).
Please note, shipping and insurance is non-refundable.
Some items cannot be returned (exceptions may apply), these items are:
- Gift Cards
- Customized items (example: personalized items, engraved items)
- Free and/or promotional items
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Please consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item(s) and if the items do not reach us, we sadly will not be able to replace or refund.
Refunds (if applicable)
Upon receipt and inspection of the items, we will notify you by email if the refund was approved or not. If approved, the credit or debit card originally used for the purchase will be credited with the cost of the goods with the cost of the goods [minus the delivery charges (exceptions may apply)]. We will process your refund within 3 business days of receipt. Your credit card company may take 3-20 working days to credit your account.
Late or missing refunds (if applicable)
Please remember it may your credit card company (and bank) 3-20 business days to credit your process and post, and credit your account.
If you haven’t received a refund yet please:
- Check your bank account again
- Contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve completed all these steps and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
After your application is approved, please follow the Return Instruction email from our customer service and send your product.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund (exceptions may apply).
Please ensure you use a trackable shipping service or purchasing shipping insurance. We are not responsible for any lost return packages and will not process any refund if we do not receive the return package.
100% Satisfaction Guarantee
We aim to provide premium items and quality service to our customers. If there is a problem with your order, made in error, on our part, such as a damaged or defective item or wrong item received, we will reship the item to you free of charge.
The 100% satisfaction guarantee does not cover refunds or exchanges needed due to errors made by the customer, such as entering the wrong mailing address, ordering the wrong size/color, ETC.
We recommend our buyers double-check sizes/measurements, colors, mailing address, and all other relevant information prior to purchasing. We do not accept cancellations, returns, or exchanges due to errors made by the customer.
For more information on 100% Satisfaction Guarantee specifics, please email us at email@example.com, and we will be happy to address your concerns.